FAQs:
This is our FAQ Page.
All the information you need is right here.
1
How far will you deliver?
Box trucks with lift gates delivery within a 300 mile radius of St Louis Missouri. Tractors will deliver within a 500 mile radius of St Louis Missouri.
2
What days are you open and available for pick up and delivery?
7 days a week 24 hours a day 365 days a year. Even on holidays. Our trucks never stop so you never have to worry about your timing on a shipment.
3
How fast can I get a shipment moved?
We offer expedited LTL and FTL services for pickup and delivery. We typically respond within the hour. Greater St Louis area deliveries are typically where they need to be within 2 hours and over-the-road shipments are on the way to their destination within that same time frame.
4
How do I track my order?
You can track your pick up and delivery in real-time using our state-of-the-art tracking software. You can view your driver’s progress en route and see your order when it reaches its destination. You will receive an email as soon as its delivered.
5
How do I open a new account?
First email our 24/7 customer support at smiller@oulogitics.com. Your request will trigger a notification to our office that you need to be set up as a new customer and we get you placed in our system immediately. Once you are set up in our system as a new customer we will contact you immediately to show you how to place orders in our system for shipment. From then on, anytime you need service you can log into our customer login at the top right of our website to place your order. You will receive instant confirmation of your order submission. Couldn’t be easier for you! We are also available by phone, text or email anytime.
6
How much can a truck hold?
Our 26’ lift gate box trucks hold up to 12 pallets or 10,000 lbs
Our 53’ dry vans can hold up to 26 pallets and our tractors can haul up to 45,000 lbs
Our 53’ dry vans offer superior flexibility for any size or type of shipment. We can take smaller loads and piggy back them with others going your direction for an instant savings.
7
Do you offer climate-controlled storage?
Yes, we offer 20,000 sqr ft of climate-controlled highly secure warehouse space for long term and short term storage or interim holding.
8
Can we use your company for cross-docking and splitting services as needed?
Yes, we offer both cross-docking as well as splitting order services to reship out.
Long term or short term we are happy to accommodate any of your warehousing needs.
9
My company requires proof of insurance and a W9 to approve new logistics vendors, where can I get these?
You can ask for any required paperwork you need through our contact page
10
How accessible are your customer service members and dispatchers?
Our friendly and knowledgeable customer service reps are available to answer any questions you may have 24/7 365 days a year. Please email services@oulogistics.com for any of your needs at any time.